Exomem Hosted support

For access, setup, privacy, or service issues, email founder@substratesystems.io with a short description and any non-sensitive error or request reference. You can also report a reproducible public-client problem in the Exomem issue tracker. Do not send knowledge content, access tokens, invite links, private connection URLs, or screenshots containing them.

Before writing

Confirm that you are using the approved client entry and have completed the OAuth sign-in. If a client cannot connect, include the time, client name, and a content-free error code. We will never ask you to paste a token or manually edit a tenant connection URL.

For privacy, export, or deletion requests, use the same address. The service is invite-only; account recovery and support require verification of the account owner.

Security reports

Send suspected cross-tenant access, token exposure, or another security issue privately by email rather than opening a public issue. Include the client, approximate UTC time, and a content-free request reference if one is visible. We will never ask you to send a bearer token or another user's data.